valo Privacy Policy — Data we collect and how we protect it

This page describes what we collect when you use valo and how we keep that data protected so you can understand our approach before you use our services.

We operate where local law permits and we set out the practical steps we take to store, process and share data related to accounts, payments and game activity.

Details — valo data we collect and why

We collect information you give us to verify identity, process deposits and withdrawals, and manage your account settings for live-dealer tables, sportsbook bets and slots access.

We collect contact details such as email and phone only to send account messages and transaction receipts. We collect identity documents and selfie verifications only to confirm account ownership during verification steps.

We collect payment data when you use local options like DANAe-wallet, mobile banking, local payment, online payment, e-wallet or bank transfers via mobile banking, local payment, online payment and e-wallet so we can record deposits and withdrawals tied to your account.

We collect gameplay and transaction records to support dispute resolution and compliance checks related to tournament events such as Liga 1 and Piala AFF, and to improve matching for live-dealer tables and multi-camera studios.

We collect device and connection data, including IP address and user agent, to detect fraud and to route streaming for low-data conditions in Medan and Semarang.

We share with processors and partners

We share data with payment processors and banks to complete transfers. We share verification data with trusted KYC providers where law requires identity checks. We engage third parties for hosting, analytics and email delivery; we contractually require appropriate safeguards.

• We keep transaction records with payment partners for reconciliation.
• We provide minimal identity data to verification providers for account checks.
• We share aggregated, non-identifying usage data with service vendors for performance monitoring.

Policy — how valo manages rights, cookies and retention

We retain personal data only as long as necessary for account operations, legal obligations and fraud prevention. We remove or anonymise data when retention is no longer needed.

We use cookies and similar technologies to keep you signed in, to store language and app preferences, and to measure page and stream performance. We use cookies from first parties and from analytics vendors to help keep live streams stable for events such as Piala Indonesia and Liga 1.

Your choices and rights on valo

We provide access to account information and a route to correct or update contact details. We provide an enquiry route to ask for deletion where local law allows. We respond to verified requests by the account holder within a reasonable timeframe.

1. We allow updates to email and phone via account settings.
2. We allow submission of verification documents for account checks.
3. We provide a contact route for data access and deletion requests where permitted.

We apply industry-standard security measures such as encryption in transit and at rest, access controls, and logging of administrative access. We review our security controls regularly and update them as threats evolve.

We handle special cases around public holidays and high-volume events. We note that during Idul Fitri, Idul Adha or Imlek periods traffic and verification queues may be longer; we manage data access and processing with the same safeguards at all times.

We maintain clear contact points for privacy questions. We offer support channels for account verification and withdrawal flow help, and we aim to respond promptly to enquiries originating near major cities or during event peaks such as Piala AFF.

We review this policy periodically and update it to reflect changes in our services or legal requirements. We publish changes on this page and maintain previous versions for reference where required.